|Email or Call 1-800-865-7172
|What exactly does MyMovieTransfer.com offer?
We offer a 100% digital, state of the art, motion picture film transfer on highly
modified Ultra High Definition Rank Cintel Turbo scanners, to Hard Drive,
Blu-ray & DVD.
What kind of turnaround time can I expect?
You can expect a realistic turnaround time of two to three weeks, or less from
when we receive your film, depending on the current workload. In some
cases, film orders are transferred the same day they arrive. Our transfer
process is longer than real time, in that 10 hours of film will take between 18
to 30 hours to transfer. Call 1-800-865-7172 for our current turnaround time.
Do you offer Rush Service?
Yes. If you need your order immediately, all you have to do is let us know
when it will arrive and we will assign your order a priority status, with a
turnaround time of 4 days business days in studio. A nominal fee will be
applied -- either $50 or 10%, whichever is greater.
Please Note: If you require Overnight Shipping, an additional shipping
premium will also apply. This will be determined by a national carrier such as
FedEx. You can supply a prepaid airbill, or use your FedEx or UPS shipping
account number for overnight or express shipping.
Who are you?
MyMovieTransfer.com is the Consumer Division of Debenham Media Group,
a professional production facility, specializing in broadcast video and motion
picture film, located in Pittsburgh, Pennsylvania. Read More About
How long has your company been around?
Over 28 years. And growing every year! We recently made an addition to
our facility to accommodate growth. We intend to be around for some
time to come.
How do I make payment?
We prefer payment by check with your order. We do accept Visa,
MasterCard & Discover. We do not invoice. This is how we keep our costs
down and pass the savings onto our customers like you. Checks should be
made payable to: DMG. International customers must contact us
prior to payment and make funds available in USD.
Do you guarantee your work?
Yes we do, 100%! If there is any defect or issue with media you receive, let
us know immediately. We will do what is necessary to correct any issue on
our part. We cannot guarantee image quality when the defect exists on the film.
What level of quality can I expect?
High quality! We provide a state of the art, 100% digital film transfer, using
the same scanners Hollywood uses for their films. Read about the
differences, and what makes MyMovieTransfer.com the Best, find more detail
on Our Scanning Process and our High Definition DMG Color Corrector.
What makes MyMovieTransfer.com better than the other sites I see?
We transfer all film on Rank Cintel Turbo Scanners. These are what
Hollywood uses. You will not find a projector and camera set-up here.
What are your business hours?
Our administrative hours are Monday thru Friday, 9:45 am to 7:00 pm
Eastern Time. We make every effort to answer each line personally, however
from time to time our call volume is high and you may receive our voice mail.
Please leave a detailed message and we will return your call.
Are you the cheapest?
No. But we are not the most expensive either. For the quality we provide, we are the best solution.
How do I order/ send my film?
Simply Print the Order Form, Complete the information required, enclose a check for the total
amount made out to: DMG. If you have any questions or concerns, please feel free to call us toll
free at 1-800-865-7172. We are here to help. For details on packing you film, please see our
Will you edit?
We will transfer your film in any order you provide. If you like, we can remove most black
segments. We do not edit your transfer for content.
We feel those decisions should be left in your control.
How do I edit?
Please see our editing page.
What should I be most concerned about?
Even if you choose another transfer site, avoid having a transfer done by someone operating out
of their basement or garage, or a company that will outsource your film to an unknown provider.
"This was a
suprise for my
who was brought
to tears with her
- William G.
"The movies are
colors are richer
and brighter than
I ever dreamed
- Carol V.
Sioux Falls, SD
|General Questions & Answers