| What exactly does MyMovieTransfer.com offer? We offer a 100% digital, state of the art, motion picture film transfer on Rank Cintel Turbo telecines, to Hand Drive, Mini DV Tape, and DVD. What kind of turnaround time can I expect? You can expect a realistic turnaround time of two to three weeks, or less from when we receive your film, depending on the current workload. In some cases, film orders are transferred the same day they arrive. Our transfer process is longer than real time, in that 10 hours of film will take between 18 to 25 hours to transfer. Call 1-800-865-7172 for our current turnaround time. Do you offer Rush Service? Yes. If you need your order immediately, all you have to do is let us know when it will arrive and we will assign your order a priority status, with a turnaround time of 1 to 3 days in almost all circumstances. A nominal fee will be applied -- either $50 or 10%, whichever is greater. Please Note: If you require Overnight Shipping, an additional shipping premium will also apply; determined by a national carrier such as FedEx. You can supply a prepaid airbill, or use your FedEx, UPS or DHL shipping account number. Who are you? MyMovieTransfer.com is the Consumer Division of Debenham Media Group, a professional production facility, specializing in broadcast video and motion picture film, located in Pittsburgh, Pennsylvania. Read More About MyMovieTransfer.com. How long has your company been around? Over 20 years. And growing every year! We recently made an addition to our facility to accommodate growth. We intend to be around for some time to come. How do I make payment? We prefer payment by check with your order. We do accept Visa and MasterCard. We do not invoice. This is how we keep our costs down and pass the savings onto our customers like you. Checks should be made payable to: DMG International customers must contact us prior to payment and make funds available in USD. Do you guarantee your work? Yes we do, 100%! If there is any defect or issue with media you receive, let us know immediately. We will do what is necessary to correct any issue on our part. What level of quality can I expect? High quality! We provide a state of the art, 100% digital film transfer, using the same scanners Hollywood uses for their films. Read about the differences, and what makes MyMovieTransfer.com the Best, find more detail on Our Scanning Process and our High Definition DMG Color Corrector. What makes MyMovieTransfer.com better than the other sites I see? We transfer all film on Rank Cintel Turbo telecines. These are what Hollywood uses. You will not find a projector and camera set-up here. What are your business hours? Our administrative hours are Monday thru Friday, 9:30 am to 6:00 pm Eastern Time. Calls and E-Mails are also answered and returned in the evening and over the weekend (hours vary depending on the current work log). We make every effort to answer each line personally, however from time to time our call volume is high and you may receive our voice mail. Please leave a detailed message and we will return your call - generally within 5 minutes during our normal business hours. Are you the cheapest? No. But we are not the most expensive either. For the quality we provide, we are the best solution. How do I order/ send my film? Simply Print the Order Form, Complete the information required, enclose a check for the total amount made out to: DMG. If you have any questions or concerns, please feel free to call us toll free at 1-800-865-7172. We are here to help. For details on packing you film, please see our Shipping Q&A. Will you edit? We will transfer your film in any order you provide. If you like, we can remove most black segments. We do not edit your transfer for content. We feel those decisions should be left in your control. How do I edit? There are a variety of editing software packages on the market. We would recommend using one you are comfortable with or finding one that will give you the options you are looking to utilize. There is no one particular program we endorse at this time; a lot will depend on your comfort and skill level. For optimal editing capability, we highly recommend your transfer be on Portable Hard Drive or MiniDV Tape. What should I be most concerned about? Even if you choose another transfer site, avoid having a transfer done by someone operating out of their basement or garage. |
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| MyMovieTransfer.com Where YOUR Films Go Digital! |
| Questions? Email Us or Call Toll Free 1-800-865-7172 |