| Is it safe to send my films? Over the years FedEx has proven to be a reliable shipper. If you are concerned about the return shipping of your films, we suggest two options. 1. Always select the "Signature Required" option on the order form. With this service, your film and media will not be left without a person present, at the physical address, to receive and sign for your shipment(s). 2. Ship all of your digital media first, and then after you contact us, we will ship your physical film. If you decide to take this option you would have to pay two $10 flat rate shipping charges. How should I send my films? We recommend using a national, insurable carrier such as FedEx, UPS or DHL. You are able to track your films, always knowing their location. Is there anything special I should do when packing my films? Film can be durable, but we don't want to take any chances. If your film is in boxes, small plastic snap covers or cans, we recommend taping them closed, so they do not to open during shipping. Make sure to number them in the order you would like them to be transferred with a permanent marker. If not, place your film in small plastic bags or envelopes and tape closed. You will want to select a box for shipping that your films will fit snugly into, without a lot of room to jostle around. Add packing material (bubble wrap or newspaper work best) in any open areas, to give the box stability. Don't forget to include your order form and check. Use packing tape to securely close the box. Will you let me know when my film arrives? Yes. You will receive an email letting you know when we receive them, or a telephone call if you prefer. Will you let me know when my transfer is finished? Yes. You will be notified by email when your transfer is complete, along with your tracking number if shipping by FedEx. How are my films and digital media shipped back to me? We have a Flat Shipping Rate of just $10! Your original film and media are individually wrapped, then placed in a shipping box. Our shipping boxes also make a great storage device for your film. Most orders are sent via FedEx Ground, with Online Tracking ID. Smaller Orders (depending upon weight) will be sent via US Postal Service, Priority Mail with Delivery Confirmation. If you would like a Signature Required for your delivery, simply check the line on the Order Form and add an additional $7.50 for the service. With this service, your film and media will not be left without a person present, at the physical address, to receive and sign for your shipment(s). Can you overnight my films? Yes. If you require Express or Overnight Shipping, please call 1-800-865-7172 for an appropriate Shipping Quote. I have a shipping account. Can I use my shipping number? Yes. If you supply us with a prepaid air bill, or your FedEx, UPS or DHL account number, we will gladly ship your Express or Overnight delivery. We will not charge you any shipping fees. Please call in advance to make arrangements. |
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| Questions? Email Us ~ or Call Toll Free 1-800-865-7172 |
| MyMovieTransfer.com Where YOUR Films Go Digital! |